Ontic Golf Shipping Policy

At Ontic Golf, we strive to deliver your products as quickly and efficiently as possible. Please review the following details about our shipping process, including delivery options and international shipping information.

Order Processing

Orders are processed promptly on business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons or promotional periods, shipments may experience delays. In such cases, we will notify you promptly.

Custom-Fitted Putters:

Custom-fitted putters require additional production and customization time before shipping. We will keep you updated on the progress of your custom order.

Shipping Options

We offer several shipping options to fit your needs:

Standard Shipping:

Available for all domestic orders.

Expedited Shipping:

Available for most domestic locations.

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

Shipment Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. If you do not receive your tracking number, please check your spam folder or contact our support team at onticgolf.group@gmail.com

Shipping Delays

While we strive to ensure timely delivery, please be aware that shipping delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding.

Ontic Golf Return Policy:

At Ontic Golf, we are committed to providing high-quality, custom-fit golf putters and equipment to enhance your game. If you are not fully satisfied with your purchase, we offer the following return and exchange policies:

Custom-Fitted Putters:

Due to the personalized nature of custom-fitted putters, we cannot accept returns for full refunds. However, we stand behind the performance of our custom putters and offer a 30-day Performance Guarantee. If your custom putters do not meet your expectations, we will work with you to make necessary adjustments at no additional cost.

Performance Guarantee:

If you experience any issues with your custom putters within the first 30 days, contact us, and we will make adjustments or replacements to ensure they meet your needs.

Pre-Made Putters & Accessories:

If you purchased pre-made putters, apparel, or accessories from our standard selection, you can return the items within 30 days of the purchase date for a full refund, provided they are in new, unused condition with the original packaging intact.

Eligibility for Return:

Items must be unused, unaltered, and in original packaging with tags or protective coverings.

Return Process:

To initiate a return, please contact our customer service team with your order details. We will provide you with a return shipping label and instructions.

Refunds:

Once we receive and inspect the returned items, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Exchanges:

We offer exchanges for items of equal or lesser value within 30 days of purchase. If you'd like to exchange an item, please contact us to arrange the exchange process.

Non-Returnable Items:

The following items are not eligible for return or exchange:

Return Shipping Costs:

For returns and exchanges, the customer is responsible for the return shipping costs unless the item is defective or an error was made in the order.

How to Start a Return:

To start a return, please email onticgolf.group@gmail.com with your order number and reason for the return. Our customer support team will guide you through the next steps.